comcast how to activate a new modem

Activating a New Cable Modem with Comcast

• Disconnect your current cable modem. Specifically, unplug the ethernet cable that connects it to your router or...
• Plug in your new cable modem. Specifically, plug in the coax cable coming from the wall, then run the ethernet cable...
• Call Comcast Tech Support. Their phone number should be on a recent invoice. Have a copy of your...

Full Answer

How do I install my new modem from Comcast?

Activating Your Own Modem Using the Xfinity App - Xfinity ... trend www.xfinity.com. Enter your modem's 12-digit MAC number. Once your modem is connected to the coax cable in an active outlet and the power cord plugged into an electrical outlet, you'll be prompted to Check Your Connection. Once connected, Xfinity service will be activated on ...

How to set up a new Comcast modem?

Oct 09, 2020 · I'm going to be getting a new modem, and in reading up on the modem, it says disconnect old modem, attach coaxial wire, plug in power wire and let modem go through power cycle. Attach ethernet cable and plug into a laptop or other computer and activtate using the activation link. Seems simple enough. Here's the sticky wicket.

How do you connect a modem to Comcast?

Mar 13, 2020 · The best way to activate a business modem on the account is to reach out to one of our expert specialists. You can do that by calling through 1-800-391-3000 or you can reach out through private message with your first and last name, full service address and account number or phone number and I would love to assist you from here.

How do I order a new modem from Comcast?

Feb 18, 2013 · Activating a New Cable Modem with Comcast Disconnect your current cable modem. Specifically, unplug the ethernet cable that connects it to your router or... Plug in your new cable modem. Specifically, plug in the coax cable coming from the wall, then run the ethernet cable... Call Comcast Tech ...

How do I get Comcast to recognize my new modem?

You can activate the modem or gateway you own using the Xfinity app as long as it's eligible....Activating Your Own Modem Using the Xfinity AppLaunch the Xfinity app and sign in using your Xfinity ID and password. ... Once the Internet connection has been found, you'll be prompted to Start Activation.More items...

How do you activate a modem on Xfinity?

Activate Your Gateway or Modem Once you've established a temporary Internet connection and if don't automatically see a welcome message to begin setup, open a web browser and go to xfinity.com/activate. Follow the on-screen prompts to verify your Xfinity account and complete the activation process.

How do I activate my modem?

Connect the coaxial cable from the cable outlet on the wall to the back of your modem. Plug the power cord into the power port on the back of your modem and the other end into an electrical outlet that is not connected to a switch. Result: The modem lights start to flash and light up.

Do you have to activate a new modem?

4. Activate your new modem. At this point, most internet providers will require you to activate the new device using the information you collected in step 1. Some may require you to call them, others to visit an online activation page.

How do I activate my Comcast modem without the app?

Activate your modem online (if you didn't on the app) There's another way you can activate Xfinity Internet without the app: you can do so online. This also works if you're activating Xfinity TV. All you need to do is turn on your equipment and go to Xfinity.com/activate.

How do I setup my modem and router?

0:121:53Install a Cable Modem & Router - YouTubeYouTubeStart of suggested clipEnd of suggested clipFrom the device and be sure to not block the vents. Step 3 unscrew the coax cable and the modemMoreFrom the device and be sure to not block the vents. Step 3 unscrew the coax cable and the modem attenuator pad from the old modem and screw them both onto the coax cable port on the new modem.

Do I need to call my Internet provider to set up a new modem?

You can replace your WiFi router without calling your ISP. However, if you will be replacing the cable modem, you will need to call your ISP for them to register the new cable modem.Oct 10, 2018

How do I get an Xfinity activation code?

Go online to Xfinity.com/activate for easy step-by-step activation instructions. If you're activating your Xfinity Mobile device, go to xfinitymobile.com/activate.

How long does it take for Xfinity to activate account?

Activation times vary by carrier and whether you're keeping your number. Typically, the process only takes around 10 minutes. But if you're transferring your number from a previous carrier, keep your old phone and your new one close by, just in case.Feb 1, 2022

How do I setup my own router with Comcast?

How to Use Your Own Router with XfinityMake sure your router is approved for Xfinity. Before using your router with Xfinity, make sure it's compatible. ... Set up your modem in the best location. Your modem is what allows you to connect to the internet worldwide. ... Start the internet connection. ... Connect your devices.

Why is my new modem not working?

Disconnect all devices, reboot the modem, then reconnect your devices. ... Plug your computer into your modem. If your PC has an Ethernet port, you can directly connect it to the modem. If you can use the internet, then the modem is fine, and the problem lies with your device or router.Aug 15, 2021

Is it easy to self install Xfinity Internet?

With Xfinity self-installation, Xfinity sends you a kit containing everything you'd need to install your new internet service, provided your home is already wired for it. It's easy, fast, and free—don't be afraid to give it a shot.

How do I activate my Comcast modem without the app?

Activate your modem online (if you didn't on the app) There's another way you can activate Xfinity Internet without the app: you can do so online. This also works if you're activating Xfinity TV. All you need to do is turn on your equipment and go to Xfinity.com/activate.

How do I setup my own router with Comcast?

How to Use Your Own Router with XfinityMake sure your router is approved for Xfinity. Before using your router with Xfinity, make sure it's compatible. ... Set up your modem in the best location. Your modem is what allows you to connect to the internet worldwide. ... Start the internet connection. ... Connect your devices.

Can I replace my Xfinity modem?

You have the option to replace your older retail device by renting a Wireless Gateway, or by purchasing a certified and compatible device listed on mydeviceinfo.xfinity.com. To learn more about the Wireless Gateway from Xfinity, see Renting an Xfinity Wireless Gateway.

How do I connect my Comcast Arris modem?

1:135:01Setting up your ARRIS Internet, Wi-Fi & Voice Modem - YouTubeYouTubeStart of suggested clipEnd of suggested clipStart by locating your coaxial cable extending from the wall outlet or splitter connected to theMoreStart by locating your coaxial cable extending from the wall outlet or splitter connected to the cable connector on the rear of your modem. Use your hand to align the threads.

How do I get Comcast to recognize my new modem?

You can activate the modem or gateway you own using the Xfinity app as long as it's eligible....Activating Your Own Modem Using the Xfinity AppLaunch the Xfinity app and sign in using your Xfinity ID and password. ... Once the Internet connection has been found, you'll be prompted to Start Activation.More items...

How do I activate my modem?

Connect the coaxial cable from the cable outlet on the wall to the back of your modem. Plug the power cord into the power port on the back of your modem and the other end into an electrical outlet that is not connected to a switch. Result: The modem lights start to flash and light up.

How do I connect my router to my modem?

Connect one end of one Ethernet cable into the back of the modem, then connect the other end into the Wide Area Network (WAN) port on the router. Connect the router power cord into an electrical outlet, then connect the other end to the router.

How do I setup my Comcast cable box and modem?

1:202:29How to Self-install XFINITY Internet - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe ethernet cable to the back of the wireless gateway. Here then connect the other end into theMoreThe ethernet cable to the back of the wireless gateway. Here then connect the other end into the computer. Itself. Next plug the power cable into the back of the Gateway.

What's the difference between a modem and a router?

Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.Feb 11, 2021

Do I need to call my ISP if I get a new modem?

You can replace your WiFi router without calling your ISP. However, if you will be replacing the cable modem, you will need to call your ISP for them to register the new cable modem.Oct 10, 2018

Does Xfinity charge for modem?

If you're signing up for Xfinity service, you can choose to rent a modem and router for a fee of $14/mo. ... For around that amount (sometimes less), you can buy your own compatible equipment to use with Xfinity and save yourself hundreds of dollars of rental fees over the next few years.

Does Comcast replace modems for free?

Replacing Your Equipment FAQs Learn more about the importance of upgrading your equipment. How much will my new equipment cost? If you rent equipment and install the new TV Box and/or modem yourself, there's no charge for exchanging. We can also schedule a professional installation, but an additional fee may apply.

How do I activate my Arris modem?

2:294:00Setting up your ARRIS SURFboard Internet & Voice Modem - YouTubeYouTubeStart of suggested clipEnd of suggested clipMake sure the modems Ethernet cable is connected to your computer to activate the modem you willMoreMake sure the modems Ethernet cable is connected to your computer to activate the modem you will need your mobile telephone. Number or your Xfinity account log in username and password.

How do I activate my SURFboard modem?

Contact Service Provider - Tap to call the Internet service provider and activate the SURFboard cable modem. Self Activate - Tap to use the self activation steps and the Internet service provider's URL to activate the SURFboard modem.

Do I have to activate my modem?

4. Activate your new modem. At this point, most internet providers will require you to activate the new device using the information you collected in step 1. Some may require you to call them, others to visit an online activation page.

How long does it take for Xfinity to activate?

Wait for Your Gateway or Modem to be Ready. Your Gateway or modem may take up to 10 minutes to be ready to activate.

What happens after activation of Xfinity?

After activation, connect your devices to your WiFi name and password for your home network, if your Gateway or modem supports a wireless connection. If you replaced your Xfinity Gateway and kept the same settings during activation, your previously connected devices should automatically reconnect.

How to enter password on Gateway?

If you're prompted to enter a PIN instead of a password, click the Connect Using a Security Key link to enter the password in the Security Key field. Connect through an Ethernet cable. Plug the Ethernet cable into one of the open ports on your Gateway or modem until it clicks.

How long does Xfinity Gateway stay white?

If you have an Xfinity Gateway with only one light on the top, it should remain solid white for at least a minute. If you have a third-party model, see the manufacturer instructions to see when your modem is ready to be activated. Establish a Temporary Internet Connection.

Where to place a modem?

Place your Gateway or modem in an open area away from exterior walls, metal surfaces, microwaves and windows (don 't place it on the floor). Avoid cramped spaces and anything that can block the device signal.

How long should Xfinity lights stay on?

If you have an Xfinity Gateway with multiple lights on the front, the Power, US/DS, and Online lights should remain solid for at least one minute and the 2.4 GHz and 5 GHz lights should start blinking. If you have an Xfinity Gateway with only one light on the top, it should remain solid white for at least a minute.

How to connect a new modem to a Mac?

Plug in your new cable modem. Specifically, plug in the coax cable coming from the wall, then run the ethernet cable from the cable modem directly to your Mac (even if you have a router). Lastly, plug in its power cord. The cable modem will start up and try to connect to Comcast, but it won’t be able to do so since it’s not yet registered ...

How to replace a modem that is not working?

These instructions are also helpful if you’re replacing a cable modem which has stopped working. Disconnect your current cable modem. Specifically, unplug the ethernet cable that connects it to your router or Macintosh computer. Also, unplug the coax cable that connects it to the wall jack and finally, disconnect its power cord.

What happens if your modem is not off?

If they aren’t off then your cable modem also provides your home with phone service. If this is the case then your cable modem has a battery in it and you’ll have to find the door and open it to pop out the battery. Once you have all of the lights off, then you’re good. Now proceed to the next step.

What does MAC address mean?

Note: A MAC address has nothing to do with Macintosh computers. MAC stands for Media Access Control and is a unique identifying number . The tech will then register the cable modem on their end and soon more and more lights on the cable modem will come on. This is a good thing, it’s progress.

Can a cable modem connect to a router?

The cable modem will start up, then it will see the router and pair with it. This is very important to understand. The cable modem can only pair with one device at a time. When it pairs it then permits that device to connect to the Internet.